Scenic Area Tents

Q: What aspects of the product can be customized? How long is the customization cycle?

A: Full customization is possible, including size, exterior color, fabric material, internal layout (e.g., adding a dining table to a restaurant tent, adding a viewing window to a scenic tent), and functional configurations (e.g., insulation, ventilation, lighting adaptation). The standard customization cycle is 15-30 days. Urgent orders can be processed through a green channel, shortening the cycle to 7-15 days, depending on the complexity and volume of the customization.

Q: How many people are needed for product deployment? How long does it take?

A: Thanks to the modular design, small tents (e.g., single-person scenic tents) can be deployed by 2-3 people in 30-60 minutes; medium-sized tents (e.g., restaurant tents, small command tents) require 4-6 people in 1-2 hours; large tents (e.g., campsite clusters, emergency tents) require 6-10 people in 2-4 hours. Detailed deployment instructions are provided, and on-site installation guidance can also be offered.

Q: What is the product warranty period? How is after-sales service guaranteed?

A: The product has a 2-year overall warranty, and a 3-year warranty for core components (frame, fabric). After-sales service operates on a 24/7 response mechanism. Upon receiving an after-sales request, domestic customers will be provided with technical personnel within 24-48 hours, and overseas customers will receive remote guidance or have local partners provide on-site service within 48-72 hours. During the warranty period, free repair and replacement of non-human-caused core components are provided.

Q: Does the product support on-site installation guidance? What are the charges?

A: On-site installation guidance is supported. For domestic projects: orders over 50,000 RMB will receive 1-2 free on-site technicians (limited to 3 days). Beyond that, a standard service fee will be charged. For orders under 50,000 RMB, a small guidance service fee will be charged (calculated based on distance). For overseas projects: remote video guidance is provided (free). On-site guidance fees will be negotiated separately based on travel itinerary and number of people.

Q: What are the product's wind and waterproof ratings? What extreme environments can it be used in?

A: Standard products have a wind resistance rating of 8-10, which can be customized to 12; waterproof rating ≥2000mm; fabrics can be customized with waterproof, flame-retardant, and UV-resistant properties; suitable for extreme temperature differences from -40℃ to +70℃, and can withstand harsh outdoor environments such as high altitudes, deserts, heavy rain, and blizzards, fully meeting military-grade standards.

Q: Are the product materials environmentally friendly? Do they meet relevant industry standards?

A: All product materials are environmentally friendly and odorless. The fabrics meet international environmental certifications, release no harmful gases, and are suitable for densely populated areas such as scenic spots and restaurants. The products have passed ISO9001 quality management system certification and authoritative certifications for wind resistance, waterproofing, and flame retardancy, meeting and exceeding industry safety standards. Complete certification reports are available.

Q: Are there discounts for bulk purchases? What payment methods are supported?

A: Bulk purchases (10 pieces or more) are eligible for tiered discounts, the specific discount amount being negotiated based on order quantity and product type. Payment methods include corporate bank transfer and bank acceptance draft. The standard payment ratio is: 30% deposit in advance, 60% upon completion of production, and the remaining 10% upon acceptance. This can be flexibly adjusted according to the cooperation situation.

Q: How should I maintain and care for the product after using it for a period of time?

A: Daily maintenance is simple. After each use, promptly clean the fabric surface of dust and stains, dry it, and then fold it for storage. Avoid scratching the fabric with sharp objects. Regularly check the tightness of the frame joints and apply rust inhibitor (1-2 times per year). When not in use for extended periods, store in a dry, ventilated, and cool place, avoiding direct sunlight and humid environments to extend the product's lifespan.